To meet the eligibility requirements to hire our campers all drivers must:
- Currently hold a valid UK or EU licence
- Have held the licence for more than two years
Don’t worry, so long as you have no more than 6 penalty points on your licence, not from the same offence, our insurers will cover you.
You must be over 25 years of age and under 75 years of age
The easiest and quickest way is to book online using a debit/credit card. Click on the van you want to hire, check availability, and away you go.
You will receive an automatic booking confirmation by email. Once we have finalised your booking details and we are in receipt of your booking deposit a final invoice for the remaining balance will be emailed (total hire cost less booking deposit), which will be due 30 days prior to the hire start date.
Check our online booking system for availability. Last minute bookings made with 30 days or less before the hire start date will need to be paid in full at the time of booking.
If you have to cancel your booking we will make every effort to re-hire the vehicle. If we successfully re-hire the vehicle for the same period we will refund any monies paid by you. Please check our cancellation T&C’s, listed below.
We understand there are so many things to consider when travelling around in a camper van. We do advise that you plan your trip taking into consideration every possible outcome, even those out of our control (traffic or breakdown). Please contact us immediately if you think you will be late returning the vehicle, so we can let other customers know that there may be a delay with their hire.
If the vehicle is returned after 12.00pm, a £100 late fee will be charged as this impacts our other customers’ holidays and insurances. Should the late return make us liable for additional costs, then the late return fee and any additional costs incurred will be deducted from the security deposit.
Some hire companies ask for a security deposit, do you? A cleared and traceable £250.00 security deposit will need to be paid, the transaction will be taken on the lead drivers credit/debit card on collection of the vehicle.
1. When you collect your camper and start your adventure, we will take a £250.00 security deposit this will be charged to the lead drivers credit/debit card on collection of the vehicle.
2. When the adventure is over, your security deposit will be refunded in full as long as your camper is returned in its pre-hire condition.
3. Depending on your card issuer, it can take up to 14 working days before this is reflected in your account balance.
Our campers are kept at a private location in Bristol, we will confirm collection location pre pick up.
During the period of hire your car will be stored in a secure private location. Our insurance provides cover for us to move and park your vehicle at these premises.
The vehicle will have a full tank of fuel on collection and we ask that the vehicle is returned with a full tank of fuel. You will need to bring the van back with a full tank of diesel, if the tank is not full we will fill it on your behalf and you will be charged £3.00 per litre. These charges will be deducted from your security deposit.
Our campers come with a complete media navigation system with Airplay and GPS.
All of our campers come equipped with sat nav within the dashboard, so there is no need to worry about getting lost on your holidays.
Unlimited mileage except for EU travel where there is a limit of 3000 miles.
We welcome well-behaved dogs in all our vehicles at a charge of £15 for one dog and £25 for two. For the comfort of humans and animals alike, we allow one medium sized dog or two small dogs per vehicle. Dogs must not be left on their own in the vehicle at any time, or allowed to sleep on the bed. You are responsible for the safety and well-being of your dog in transit and we cannot be held liable for injury or death.
Our vehicles cannot be hired out or driven by anyone who has had their insurance declined and/or renewal refused and/or special insurance terms imposed as a result of claims experience and/or have had their insurance or cover cancelled by any Motor Insurer. Our vehicles cannot be hired out or driven by anyone who, whilst driving, has been involved in more than one accident during the past three years.
We reserve the right to refuse your collection of the vehicle if you are unable to provide the necessary documentation, if you do not meet our eligibility requirements or, in our reasonable opinion we believe you are not fit to drive the vehicle. In such circumstances, the contract will terminate with immediate effect and you will lose the total hire cost. We will not be held liable for any additional costs you incur as a result of us refusing your collection of the vehicle if our refusal is as a result of your own actions or omissions.
A cleared and traceable £250.00 security deposit will need to be paid, the transaction will be taken on the lead drivers credit/debit card on collection of the vehicle. This covers the possibility of any damage to the vehicle, its fixtures and fittings and any equipment therein, or additional cleaning costs. It also allows for speeding tickets, parking fines, congestion charges and any other costs to reach WEST 51.
If there is any damage or other charges incurred your £250.00 security deposit WILL NOT be refunded. Your acceptance on the online Hire Agreement confirms you agree to pay all charges. In the event of a claim, we will refund the deposit if and when our Insurers establish the incident was non-fault and when they have recovered the costs from the third party.
Our insurance policy provides fully comprehensive insurance for the Hirer. We allow a maximum of two insured drivers per vehicle hire. The primary driver is included in the vehicle hire cost and an additional driver will be charged at £5 per day depending on insurance criteria of an additional driver. You agree to be bound by the terms and conditions of the insurance, which you have seen and read or have had the opportunity to see and read.
Upon hiring we require the following documents for anyone intending to drive the vehicle:
- Valid UK / EU driving license – Photo card
- Utility bill or bank statement (two forms) no more than 60 days old before hire start date, which confirms you reside at the same address as stated on your driving license
- Credit/Debit card for the £250.00 security deposit at time of pick up, upon safe return of the van, its contents and a full tank of fuel, deposit will be refunded
- Confirm online HA form has been completed
These documents are copied and retained by us in accordance with our privacy policy, which ensures we securely store your personal information. Our Insurer reserves the right to request sight of this completed Hire Agreement Form should they require it but we do not share your personal details with any other third party.
WEST 51 vehicles are maintained to a high standard, but like any vehicle we cannot 100% guarantee that they will not breakdown. In the unlikely event you breakdown, all of our vehicles have breakdown cover, who will attempt to repair the vehicle at the side of the road. If it cannot be repaired, we will return you, your passengers (included in the hire) and the vehicle back to our premises and provide you with a different van, subject to availability. If no other vans are available, we will refund you for the remaining number of days of your hire.
We recommend you take out your own travel insurance to cover cancellation costs, personal luggage, money loss, personal accident and medical expenses etc.
Payment – Must be made by debit /credit card or via online booking system.
Cancellation charges – If you have to cancel your booking you will be subject to the following cancellations charges:
a) 121 + days until hire start date – full refund of booking deposit
b) 120 – 29 days until hire start date – loss of booking deposit only
c) 28 days or less – loss of total hire cost unless we can rehire the camper van
Covid-19 Policy– Book with confidence during the pandemic. Our CV-19 Refund Policy guarantees free date changes, a future hire voucher or a full refund if the UK government re-introduces non-essential travel restrictions over the dates of your rental
We welcome well-behaved dogs in all our vehicles at a charge of £15 for one dog and £25 for two. For the comfort of humans and animals alike, we allow one medium sized dog or two small dogs per vehicle. Dogs must not be left on their own in the vehicle at any time, or allowed to sleep on the bed. You are responsible for the safety and well-being of your dog in transit and we cannot be held liable for injury or death.
Smoking is prohibited in all of our campers. You will be liable for any damage or smoke contamination caused to the van or its contents from smoking. We reserve the right to deduct any costs incurred from your security deposit.